CyberWave
Client Service Specialist
Canadian Student
At A Glance
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Duration1 year full-time (10 months of study)
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CredentialCertificate
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work practicumYes
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Tuition1$17,300
1Estimated tuition is based on the most recent approved tuition rates for 2023/24 and is subject to change. Refer to the chart below for more detailed program costs.
International Student
At A Glance
-
Duration1 year full-time (10 months of study)
-
CredentialCertificate
-
work practicumYes
-
Tuition1$17,300
1Estimated tuition is based on the most recent approved tuition rates for 2023/24 and is subject to change. Refer to the chart below for more detailed program costs.
The new Client Service Specialist Certificate (CSS) is a distinctive program MITT has developed in partnership with the Manitoba Tourism Education College (MTEC). Although students will receive the MITT credential upon successful completion, the ten months of occupational specific, career development and technical courses are delivered by MTEC in a classroom located in MTEC’s facility (Unit 3 -75 Scurfield Blvd). At the end of the program, MTEC will connect students with their numerous employer contacts for a one-month, unpaid work practicum.
Upon graduation, students will receive a MITT certificate and will be equipped with the transferable skills required for front-line employment in multiple industry-sectors. Students will also have the opportunity to receive the following industry recognized certificates in various courses and workshops throughout the CSSC program:
- Microsoft Office Specialist Certificate
- Emergency First Aid Level C and Level 1 AED
- Winnipeg Ambassador
- Handling Difficult Situations
- WHMIS (Workplace Hazardous Materials and Information Systems)
This program held at MTEC’s facility also includes:
- 4 hours of class time per day (Monday-Friday) for non-work practicum courses
- Industry experienced instructors
- Field trips and guest speakers
- Free parking
- Complimentary coffee, tea, water (daily basis)
All documentation will be provided by MITT to eligible applicants/students.
MITT will confirm the student cohort (morning/afternoon) after the letter of acceptance has been issued and tuition deposit received. Applicants who choose the evening cohort in their online application will automatically be placed in that timeslot.
Click here for more information on MTEC.
Who it is for
Students (18 years and older) who enjoy being the client’s first point of contact of a fast-paced, team-oriented organization. These individuals can implement a variety of transferable skills (i.e. communication) to provide outstanding customers service to new and repeat clients.
Manitoba high school diploma (or expected completion within 45 days of the program start date), or equivalent, including:
- Grade 12 English Language Arts (40S) with a grade of 50 per cent or higher, or equivalent.
Students needing to upgrade any of these high school requirements may contact one of MITT’s Adult Learning Centres (ALC).
If educated outside of Canada, applicants must also have demonstrated English Language Proficiency.
Click here for more information on entrance requirements.
Students also must be 18 years of age or older by the official start date of the program.
Tap and drag table to view more
| Intakes | Start Month | Class Hours |
|---|---|---|
| Fall 2023 | September |
|
| Winter 2024 | January |
|
| *Please note that applicants to the Winter 2023 day program must be available to study in both the 8:45 a.m. to 12:30 p.m. or 1 p.m. to 5 p.m. time slots (applicants will be advised of their program time prior to class start). For the most up-to-date information on current availability, visit apply.mitt.ca/guide. (Click “Get Started” and “view Available Programs”.) |
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Estimated Program Costs
2023/24
Tap and drag table to view more
| Item | Cost1 |
|---|---|
| Tuition | $17,300 |
| Fees | $260 |
| Estimated Textbook Costs2 | N/A |
| Estimated Supply Costs2 (Includes laptop) |
N/A |
| Estimated Program Cost | $17,560 |
| 1Costs are estimates based on the most recent approved tuition and fee rates and are subject to change. Refer to mitt.ca/tuition for specific tuition rates. 2Supplies and books, including laptops, are purchased by students. Find more information about supplies and textbooks below. |
|
A complete supply list can be found in the supplies section.
Textbooks
The instructor will distribute required course workbooks and handouts at no additional cost to the student.
High school diploma (or expected completion within 45 days of the program start date), or equivalent. International applicants must meet the general entrance requirements [PDF] based on country/curriculum of study. Applicants must also meet the program-specific requirements, including:
- Senior Level First Language Literature with a grade of 50 per cent or higher, or equivalent.
*All high school grades will be converted to an equivalent Manitoba grade scale.
If educated outside of Canada, applicants must also have demonstrated English Language Proficiency.
Click here for more information on entrance requirements.
Students also must be 18 years of age or older by the official start date of the program.
Tap and drag table to view more
| Intakes | Start Month | Class Hours |
|---|---|---|
| Fall 2023 | September |
|
| Winter 2024 | January |
|
| *Please note that applicants to the Winter 2023 day program must be available to study in both the 8:45 a.m. to 12:30 p.m. or 1 p.m. to 5 p.m. time slots (applicants will be advised of their program time prior to class start). For the most up-to-date information on current availability, visit apply.mitt.ca/guide. (Click “Get Started” and “view Available Programs”.) |
||
Estimated Program Costs
2023/24
Tap and drag table to view more
| Item | Cost1 |
|---|---|
| Tuition | $17,300 |
| Fees | $260 |
| Health Insurance | $1,000 |
| Estimated Textbook Costs2 | N/A |
| Estimated Supply Costs2 (Includes laptop) |
N/A |
| Estimated Program Cost | $18,560 |
| 1Costs are estimates based on the most recent approved tuition and fee rates and are subject to change. Refer to mitt.ca/tuition for specific tuition rates. 2Supplies and books, including laptops, are purchased by students. Find more information about supplies and textbooks below. |
|
A complete supply list can be found in the supplies section.
Textbooks
The instructor will distribute required course workbooks and handouts at no additional cost to the student.
Qualifying students apply skills learned in the classroom and develop new skills, during a mandatory full-time, four-week work practicum with a local business/employer that has been arranged by the Manitoba Tourism Education College. As per IRCC, students must have a co-op work permit to be eligible for the work practicum. It is the students responsibility to apply for the co-op work permit at least four months before the practicum begins.
Work practicum is a mandatory component of this program. Students must meet all program eligibility criteria to qualify for practicum. MITT does not guarantee practicum placements when students do not meet eligibility criteria (including having a valid co-op work permit) or when sufficient placements are not available. In such situations, MITT will explore alternative options for program completion with a student.
Policy Information
Applicants and students of the Client Service Specialist program will be subject to MITT's admission, financial and withdrawal policies throughout the application process and duration of the program. Students will also be responsible to adhere to MTEC's academic policies such as attendance, academic integrity, safety, and appropriate conduct as outlined by MTEC on the first day of the program.
Important Information
Please click here for important information regarding admission processes and alternative course delivery due to COVID-19.
COVID-19 Response
Due to the challenges raised by COVID-19, MITT reserves the right to alter course delivery methods and/or program durations. Course deliveries may require increased percentages of online/distance learning components, alternatives to work practicums, and extended program durations to accommodate physical distancing and work practicum placement restrictions. MITT will be providing an exceptional level of enhanced student and program supports to ensure this modified program experience continues to meet all required learning outcomes for your program.
Continuous Program Improvement
MITT continuously reviews and improves programs to maintain relevance in the workplace and effective learning experiences for all students. Although the institution strives to have the website reflect the most current version of all programs, MITT reserves the right to change the program curriculum as necessary to meet industry and accreditation requirements. As a result, course information and learning outcomes may be adjusted prior to the scheduled course start date.