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Client Service Specialist



Client Service Specialist

Client Service Specialist photo

Canadian Student

At A Glance

  • Duration
    1 year full-time (10 months of study)
  • Credential
    Certificate
  • work practicum
    Yes
  • Tuition1
    $17,016

1Tuition is estimated and subject to change. Refer to the chart below for more detailed program costs.

International Student

At A Glance

  • Duration
    1 year full-time (10 months of study)
  • Credential
    Certificate
  • work practicum
    Yes
  • Tuition1
    $17,850

1Tuition is estimated and subject to change. Refer to the chart below for more detailed program costs.

The Client Service Specialist (CSS) Certificate is a comprehensive ten-month training program designed to equip students with the skills, knowledge, tools, and experience to excel in providing exceptional customer service in a variety of industries and roles. The curriculum for this program places a focus on cultural inclusion, workplace understanding, technical skills, and career development to help prepare individuals for success as they enter the Canadian workplace.

The cornerstone of any client-facing business’s success is the experience customers have. Serving as the primary interface between businesses and customers, client service skills are invaluable and transferable across various industries. Retail, hospitality, tourism, and client service skills are integrated throughout the program to give students a strong foundation of front-line skills. Throughout the program, various workshops will also be integrated to give students the opportunity to earn industry-recognized certifications. 

Students will have the opportunity to apply and refine the skills they develop throughout the program in an unpaid work practicum experience at the end of the program. This hands-on experience will help students practice their skills in the workplace, connect them to potential future employers, and build real working experience before starting their careers.

Who it is for

Students (18 years and older) who enjoy being the client’s first point of contact of a fast-paced, team-oriented organization. These individuals can implement a variety of transferable skills (i.e. communication) to provide outstanding customers service to new and repeat clients.

Course information
Career information

Entrance requirements

Manitoba high school diploma (or expected completion within 45 days of the program start date), or equivalent, including:

  • Grade 12 English Language Arts (40S) with a grade of 50 per cent or higher, or equivalent.

Students needing to upgrade any of these high school requirements may contact one of MITT’s Adult Learning Centres (ALC).

If educated outside of Canada, applicants must also have demonstrated English Language Proficiency.

Click here for more information on entrance requirements.

Students also must be 18 years of age or older by the official start date of the program.

Intakes

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Intakes Start Month Class Hours
Fall 2024 September
  •  
  • Evening: 5 p.m. to 9 p.m.
Winter 2025 January
  • Day - Morning: 8:30 a.m. to 12:30 p.m. or
  • Day - Afternoon: 1 p.m. to 5 p.m. or
  • Evening: 5 p.m. to 9 p.m.
For the most up-to-date information on current availability, visit apply.mitt.ca/guide. (Click “Get Started” and “view Available Programs”.)

Estimated Program Costs

2024/25

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Item Cost1
Tuition $17,016
Fees $275
Estimated Textbook Costs2 N/A
Estimated Supply Costs2
(Includes laptop)
N/A
Estimated Program Cost $17,291

Supplies

A complete supply list can be found in the program information section.

Textbooks

The instructor will distribute required course workbooks and handouts at no additional cost to the student.

Entrance requirements

High school diploma (or expected completion within 45 days of the program start date), or equivalent. International applicants must meet the general entrance requirements [PDF] based on country/curriculum of study. Applicants must also meet the program-specific requirements, including:

  • Senior Level First Language Literature with a grade of 50 per cent or higher, or equivalent.

*All high school grades will be converted to an equivalent Manitoba grade scale.

If educated outside of Canada, applicants must also have demonstrated English Language Proficiency.

Click here for more information on entrance requirements.

Students also must be 18 years of age or older by the official start date of the program.

Intakes

Tap and drag table to view more

Intakes Start Month Class Hours
Fall 2024 September
  • Evening: 5 p.m. to 9 p.m.
Winter 2025 January
  • Day - Morning: 8:30 a.m. to 12:30 p.m. or
  • Day - Afternoon: 1 p.m. to 5 p.m. or
  • Evening: 5 p.m. to 9 p.m.
For the most up-to-date information on current availability, visit apply.mitt.ca/guide. (Click “Get Started” and “view Available Programs”.)

Estimated Program Costs

2024/25

Tap and drag table to view more

Item Cost1
Tuition $17,850
Fees $275
Health Insurance $907.50
Estimated Textbook Costs2 N/A
Estimated Supply Costs2
(Includes laptop)
N/A
Estimated Program Cost $19,032.50

Supplies

A complete supply list can be found in the program information section.

Textbooks

The instructor will distribute required course workbooks and handouts at no additional cost to the student.

Work practicum

Qualifying students apply skills learned in the classroom and develop new skills, during a mandatory full-time, four-week work practicum with a local business/employer. As per IRCC, students must have a co-op work permit to be eligible for the work practicum. It is the student’s responsibility to apply for the co-op work permit at least four months before the practicum begins.

Work practicum is a mandatory component of this program. Students must meet all program eligibility criteria to qualify for practicum. MITT does not guarantee practicum placements when students do not meet eligibility criteria (including having a valid co-op work permit) or when sufficient placements are not available. In such situations, MITT will explore alternative options for program completion with a student.

Policy Information

Applicants and students of the Client Service Specialist program will be subject to MITT's admission, financial and withdrawal policies throughout the application process and duration of the program. Students will also be responsible to adhere to MITT’s academic policies such as attendance, academic integrity, safety, and appropriate conduct as outlined on the first day of the program.

Continuous Program Improvement

MITT continuously reviews and improves programs to maintain relevance in the workplace and effective learning experiences for all students. Although the institution strives to have the website reflect the most current version of all programs, MITT reserves the right to change the program curriculum as necessary to meet industry and accreditation requirements. As a result, course information and learning outcomes may be adjusted prior to the scheduled course start date.

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