International Student Health Insurance

Update: September 1, 2020, 10:00 am

Frequently Asked Questions (updated August 2021)

These questions and answers will continue to be updated. Please check back for new information.

COVID-19

The guard.me @ Manitoba policy includes coverage for medically necessary treatment. Should a student contract Covid-19 while in Manitoba, their medical care would be covered in line with the policy. Guard.me’s coverage has not changed during this situation. As long as your guard.me policy is valid, if you become ill from Covid-19 in Manitoba, any medically necessary treatment would be covered through the guard.me @ Manitoba policy. Please refer to this guard.me webpage for more information.

Due to the challenges raised by Covid-19, MITT reserves the right to alter program durations as needed. Your program may be extended to support your successful completion of studies and program duration changes may have impacts on your health insurance coverage.

Guard.me coverage is mandatory for all international students studying at MITT. For programs that are extended beyond the original health insurance end date, MITT will bill students for additional health insurance coverage for the duration of the extended program plus seven days. MITT will inform you if you will be billed for additional coverage. If you have any questions, please contact international.health@mitt.ca.

For information about COVID-19, please refer to the links below. MITT is following the recommendations we receive from the Province of Manitoba. We encourage all students to stay informed and seek information from trusted sources only.

Updates on MITT’s plan/activities related to COVID-19

Province of Manitoba COVID-19 updates
Government of Canada COVID-19 updates
World Health Organization COVID-19 updates

MITT is pleased to continue to partner with guard.me as its provider of the MITT International Student Health Insurance plan, called “guard.me @ Manitoba”.

The guard.me @ Manitoba insurance plan has been specially designed to meet the needs of MITT’s international students, and provides full coverage for basic health care. 

The guard.me @ Manitoba plan is mandatory for all international students studying at MITT. Access to health care is very important to your wellbeing, and to your ability to learn. MITT has made enrolment in the guard.me @ Manitoba plan mandatory/compulsory for all of our international students.

Visit www.guard.me/mitt for plan details.

Email international.health@mitt.ca for any unanswered questions.

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1. When does my coverage start and end?

Enrolment in the insurance plan is based on the duration of your program. Coverage does not begin until you arrive in Canada.

Your guard.me Healthcare Access Card will include your policy number, the start date and the end date of your coverage.

Guard.me will email students a reminder approximately 30 days before their coverage end date. Instructions for purchasing insurance directly through guard.me will also be included. Make sure your email address is updated in the Student Portal.

For post-secondary and post-graduate students in 1-year programs:

Coverage   1 year  
Coverage dates  vary according to program 

Notes:

Exact coverage dates will be sent via an International Student Health Insurance email prior to program start. Students in shorter programs or longer programs will have their coverage periods adjusted.  

Students attending 2-year programs will pay for their first year of insurance coverage with the first tuition payment for Year 1, and will pay for their second year of insurance coverage with the first tuition payment for Year 2.

These details may be different for students receiving program extensions or re-applying for admission in order to complete missing program requirements.

I am studying part of my program in my home country.

Students who study the first two to three months of their program online from their home country can request a delayed enrolment in the guard.me @ Manitoba plan by submitting a complete Study Abroad - Opt Out Request Form (PDF). The form must be submitted before the end of the first week of classes.

For ELI students:

The coverage periods for English Language Institute students vary depending on the length of the program.

Levels  Coverage*
Foundations - Level 3  6 months of coverage
Level 4 or Level 5  3 months of coverage

*Coverage dates may be longer than 3 or 6 months due to scheduled breaks (i.e. winter break, spring break) and/or gaps between an English Language Institute program and an MITT post-secondary program in order to ensure continuous coverage in the international student health insurance plan. 

We strive to provide continuous coverage during a student’s enrolment with MITT; however, it is a student’s responsibility to pay attention to coverage dates and purchase additional coverage during any breaks in coverage.  Additional coverage can be purchased directly through guard.me (see Coverage - More Information, questions 2 & 3). 

2. What is the cost for this plan?

The cost for students up to 64 years of age is $2.50 per day, and is non-refundable.

The cost for students 65 years of age to 69 years of age is $5.50 per day, and is non-refundable. 

MITT is automatically charging all international students who are up to and including 69 years of age for an individual-coverage plan. Students 70 years of age or older should purchase individual insurance on their own.

The total cost is viewable in the Student Portal.

3. How can I get insurance coverage for my family members and dependents?

You may buy the same insurance plan for your family members and dependents directly by emailing partnerservices@guard.me or by accessing your online guard.me account, "My Account". Click on Add a Dependent to do this.

Your guard.me Healthcare Access Card is required before you can do this.  You should buy coverage for your family members and dependents right away after you have access to your Healthcare Access Card. 

To get your Healthcare Access Card early, complete the Early Enrolment Request Form (PDF).

Please follow the instructions on the form and submit the form and required documents to international.health@mitt.ca.

Deadline to purchase family coverage:

If your family members or dependents are arriving in Canada at a later date, you must purchase this coverage within 30 days of their arrival. You will need to provide proof of travel dates.

1. What if I already have insurance?

If you have valid Manitoba Health coverage provided by the provincial government, please see below.

Alternative plans will not be considered, and cannot be used to request not to participate in this plan.

2. I have valid Manitoba Health coverage for the duration of my studies. How do I request not to participate in the guard.me @ Manitoba plan?

Manitoba Health card

Some students may have Manitoba Health coverage through a working spouse or family member. Students with valid Manitoba Health coverage may request not to participate in the guard.me @ manitoba plan.

To do this, students must submit three documents:

  1. a completed Opt Out Request Form (PDF)
  2. a copy of your Manitoba Health card
  3. a formal letter from Manitoba Health stating your name and coverage start and end dates (see below How can I request a letter from Manitoba Health?) 

Please follow the instructions on the form and submit the form and required documents to international.health@mitt.ca by the required deadline.

If you are waiting on a letter from Manitoba Health, please submit the form and a copy of your Manitoba Health card as soon as possible. You can submit the letter separately once you receive it.

Deadlines to Request Not to Participate 
 Program  Intake Start Date Deadline 
English Language Institute  July 5, 2021   July 4, 2021
   September 8, 2021    September 7, 2021
   October 18, 2021  October 17, 2021
   January 4, 2022  January 3, 2022
   February 14, 2022  February 13, 2022
     
 Post-Secondary  August 16, 2021  September 15, 2021
   August 20, 2021   September 19, 2021 
   September 7-8, 2021  October 7, 2021
   December 1, 2021  December 31, 2021
   January 4, 2022  February 3, 2022

Deadline to submit request not to participate in the guard.me @ Manitoba plan:

ELI: The day before the program start date (effective September 1, 2019)

Post-secondary: 30 calendar days from the start date of your program, as listed on your Letter of Acceptance

Important note:  Students choosing not to participate in the guard.me @ Manitoba plan are responsible for ensuring that their Manitoba Health coverage is valid for the entire duration of their studies at MITT.  MITT is not liable is situations where a student does not have health coverage because they have chosen not to participate in this plan by using a Manitoba Health card that is or has expired. Once you opt out of this plan, there is no option to re-enrol.

Students attending 2-year programs must submit a request not to participate each year. Students attending EAP + Post-Sceondary programs must submit a request for each program.

3. How can I request a letter from Manitoba Health?

To request a formal letter confirming the end date of your coverage, contact Manitoba Health. Currently, it is best to contact Manitoba Health by email:

By Email:
insuredben@gov.mb.ca

By phone:
204-786-7101 (general inquiries line)

In person:
Manitoba Health
Client Registration
1st Floor – 300 Carlton Street
Winnipeg, MB
R3B 3M9

1. When will I get my Healthcare Access Card?

MITT students are covered by the plan as of the first day indicated in the International Student Health Insurance email as long as they are in Canada. Post-secondary students will be registered in the guard.me @ Manitoba plan automatically 31 days after the program start date.

After you have been registered in the plan, guard.me will send an email with detailed instructions, including a link and a temporary password, to access your online guard.me account "My Account", your guard.me policy number and your guard.me Healthcare Access Card/claim form. You may print a PDF or your card/claim form to keep in your wallet or purse, and/or download it and keep a copy of it on your phone or computer.

Important note:  Guard.me will email you using the email address we have on record here at MITT, so it is important that this information is correct. Log in to your Student Portal to view the information we have on record and update it if needed. This should be done at the start of your classes and any time you change your email address.

2. Can I access my Healthcare Access Card early?

Students may request to be enrolled early in the plan. 

To do this, please complete the Early Enrolment Request Form (PDF).

Please follow the instructions on the form and submit the completed form to international.health@mitt.ca.

Also, students who need to seek medical attention of an urgent or emergent nature, can request to receive their Healthcare Access Card early by emailing international.health@mitt.ca. Please indicate full name, student number birthdate and program of study.

3. I can't login to "My Account". 

Visit My Account (https://www.guard.me/mitt/myaccount)

Log in with the email address that is in the Student Portal and reset your password if you don't know it.

4. I haven't received an email from guard.me but my classmates have.

Check to make sure your email is correct in the Student Portal.

Check your junk mail and trash folders, and do a search using "guard.me". 

Email international.health@mitt.ca and provide your student #, first and last name, program, start date and your correct email address.

5. The information on my Healthcare Access Card is incorrect.

Email international.health@mitt.ca and provide your student #, first and last name, program, start date and details.

1. How do I get paid back for services I use?

While the online claim web service is unavailable, you may fax your claim to 1-866-329-6948.

Students will be able to submit claims once they have received access to My Account and coverage is active. Many services providers will bill guard.me directly.

In some cases, students will have to pay for their service up front and submit a claim to guard.me to be paid back. Students may also request an invoice, which can be submitted to guard.me and paid at a later date.

2. How do I submit an insurance claim? 

Insurance claims can be submitted on the guard.me website. This is also where you will find instructions for how to do this.

3. Will clinics bill guard.me directly?

The guard.me website provides a list of clinics and service providers that will bill them directly. Look for this information under FIND A CLINIC, type Winnipeg and click Submit.

1. I require urgent/emergency medical attention and have not yet received an email from guard.me.  What do I do?

Your Healthcare Access Card is not required in order to receive urgent/emergency medical attention at a hospital.  You may ask the hospital for an invoiceYou are not required to pay before receiving emergency treatment

You may be required to sign a right of responsibilities document.  By signing this document, you are agreeing to accept and pay the invoice the hospital gives you for the cost of your services.  You can submit the invoice to guard.me once you have received your health insurance card.

If you have been invoiced for urgent/emergency medical services, email us at international.health@mitt.ca with your name and student number. We will work to ensure you receive access to your Healthcare Access Card as soon as possible.

You must contact guard.me within 24 hours of being admitted to the hospital.

2. Emergency Contact (guard.me)

Please use the following guard.me Emergency Assistance contact information:

1-888-756-8428 (Toll-Free North America)

1-905 731-8291 (Collect)

Contact the 24 Hour Toll-Free or collect number within 24 hours of admission to Hospital,

or if incapacitated, as soon as reasonably possible.

1. How do I access medical care? 

There are a few ways to find the right service provider for you.

mobileDOCTOR (a guard.me service)

Students with guard.me have access to mobileDOCTOR to talk to a doctor/or nurse, 24-hours a day, 7-days a week. The doctor or nurse has the knowledge to provide answers over the phone to health questions, guide students to the care they need, and if needed write prescriptions.

  • Fast – nurses and doctors are available day and night
  • Flexible – the right advice and care at the right time
  • Friendly – our health care team ensures students feel at ease by providing expert advice and support
  • Unsure about whether you should go to a clinic or Emergency?

How to use moblieDOCTOR

  • Contact Assistance Line (number on back of guard.me card) or visit guard.me/mobiledoctor to create your account
  • Give your policy ID & a brief description of issue
  • The Assistance professionals will determine if Mobile Doctor is right for you and how to direct your concern
  • If necessary, a licensed Nurse or Doctor will call you back 20 min later

Winnipeg Regional Health Authority websites:

www.wrha.mb.ca/myrightcare/
Use this website to determine and find the right care, depending on your needs.

www.wrha.mb.ca/healthinfo/healthlinks/
Use this website to view Emergency Department and Urgent Care wait times, and to find a doctor.

guard.me website:

https://www.guard.me/mitt

This web service is currently unavailable while upgrades are being made to the site.

Use this website to help you find a clinic based on your location. Some clinics bill directly to guard.me

1. What does this plan include/cover?

The guard.me @ Manitoba plan is a comprehensive health insurance plan.  This plan provides you with coverage that is very close to what all Manitobans receive through Manitoba Health.

Please carefully consider the following information as you make decisions about what level of care is best for your health and wellbeing.The guard.me @ Manitoba plan provides you with access to medical services for:

  • routine health care needs (annual exam/physical, cold, flu, etc.)
  • existing, chronic or new illnesses (diabetes, pregnancy, etc.)
  • serious illness (sudden and severe sickness, food poisoning, etc.)
  • emergency incidents and accidents (broken bones, cuts needing stitches, heart attack, etc.)

NOTE: International students are eligible to receive the flu vaccine and COVID vaccine free-of-charge.

You can continue your routine care and monitoring of existing and chronic conditions by making appointments at a clinic or with your family doctor. You are also covered for new illness or injury and may visit a clinic, your family doctor, or hospital to receive care.

Please note that, just like Manitoba residents, you should purchase additional coverage when travelling outside of Canada. You may want to purchase additional coverage when travelling outside of Manitoba. This plan does not provide you coverage in your home country.

The full policy details about this plan are available by logging into "My Account". Students may also request the documents by emailing international.health@mitt.ca Students should refer to the information available from guard.me for a complete understanding of their coverage.

Important note: MITT is automatically charging all international students for an individual-coverage plan. You may buy the same insurance plan for your family members and dependents directly by emailing partnerservices@guard.me or by accessing your online guard.me account, "My Account". Click on Add a Dependent.  You are strongly encouraged to do this!

2. What if I arrive before this coverage begins?

You may buy additional coverage directly by emailing partnerservices@guard.me or by accessing your online guard.me account, "My Account". Click on Early Arrivals to do this.

Note: This will be a different insurance plan than the one offered through MITT. Please indicate when your MITT coverage will start when purchasing this coverage.

3. What if I have a break in my studies where I am not covered by this plan?

You may buy additional coverage directly by emailing partnerservices@guard.me or by accessing your online guard.me account, "My Account". Click on GAP Students to do this. Please be aware that breaks in studies may render some coverage invalid. Contact customercare@guard.me to ask specific questions about coverage.

Note: This will be a different insurance plan than the one offered through MITT.

4. How can I get insurance coverage for items not included in this plan?

You may buy supplemental health coverage privately through other insurance providers.

5. What personal information is MITT providing to guard.me?

MITT will only provide guard.me with information that is required to enrol you in and to administer the insurance plan.  This includes your:

  • Student number
  • Student status
  • First and last names
  • Date of birth
  • Gender (male, female or other)
  • Country of origin
  • Start and end date
  • Email address

Important note: It is very important that MITT has a valid direct email address on file for you.  You may verify and update your email address using your Student Portal. This should be done at the start of your classes.

6. Will any other information about me be shared between MITT and guard.me?

In extremely limited cases, and upon your request, MITT may ask for your consent to discuss your care with guard.me.

Guard.me will share information with MITT about overall student use of this plan; no personal service-use information will be shared.

Important note:  Your relationship and file with guard.me is personal and private. MITT will not advocate for your coverage or individual needs with guard.me.

7. I have questions that aren't answered here. Who should I talk to?

a. You may contact guard.me at 1-877-873-8447, or email customercare@guard.me with your questions about the guard.me @ Manitoba plan. You can also access your online guard.me account, "My Account".

b. If you still have unanswered questions, please email international.health@mitt.ca with your full name, student number, program of study, start date and details.

Contact us today and we will be more than happy to help you with any questions or concerns you have.

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