Client Service Specialist

Client Service Specialist

  • Specialization: Client Service Specialist
    • Canadian workplace essentials

      Canadian Workplace Essentials refers directly to the workplace experience and the values, attitudes and cultures that are common throughout places of work in Canada. This course is designed to identify specific soft skills that a new employee needs in order to successfully adapt to Canadian workplace cultures. The skills presented in this course relate to the attitudes, skills and knowledge essential for success in any industry.

      This course also includes the following workshop topics:

      • Ethical Decision Making
      • Cultural Considerations
      • Generations in the Workplace
      • Respectful Workplaces

      Course Code: CSS-100
      Course Requirements: None

      Hours: 86

    • Workplace essentials

      Workplace Essentials provides the foundation to build a career filled with endless opportunities, in any occupation. This training will help to develop transferable skills employers look for when making hiring decisions—skills that are the building blocks all occupations are based on. In addition to reading assignments, students will use self-reflection, solve problems through case studies, complete research and practices skills.

      This course also includes the following workshop topics:

      • Manitoba Service Excellence*
      • Winnipeg Ambassador*
      • Handling Difficult Situations*
      • Courage, Confidence and Resilience
      • Professionalism for Life and Career Success
      • Stress Management
      • Team Building and Conflict Resolution
      • The Art of Communication
      • Professional Email Etiquette

      *Students who successfully complete the above workshop/course will receive an additional industry recognized certificate.

      Course Code: CSS-110
      Course Requirements: None

      Hours: 103

    • Introduction to Microsoft Office

      This an intensive course that combines introduction and intermediate Microsoft (MS) Office applications and keyboarding. Students will learn to navigate Word, Excel and Outlook and integrate the features, functions, and timesaving shortcuts for each application. Students will practice formatting business documents (forms, reports, emails, spreadsheets and charts) and practice proofreading and document collaboration tools. Students will also have an opportunity to practice and build on their keyboarding skills during this course.

      Course Code: CSS-120
      Course Requirements: None

      Hours: 100

    • Client service specialist

      Client Service Specialists work directly with the public, the hospitality industry being one example. These professionals are often the first impression that a new client has with the organization. In this course, students will be taught client services in reference to the hospitality industry. For example, how to provide guest services, work in reception areas of hotels, motels, resorts and other businesses or facilities. The position is challenging, varied and offers the opportunity to work flexible hours.

      This course also includes the following workshop topics:

      • Office Set-Up
      • Professional Telephone Skills
      • Five Skills of a Powerful and Effective Leader
      • Ergonomics in the Workplace
      • WHIMIS (Workplace Hazardous Materials Information System) *

      *Students who successfully complete the above workshop/course will receive an additional industry recognized certificate.

      Course Code: CSS-130
      Course Requirements: None

      Hours: 101

    • Retail sales associate

      Knowing how to sell is a skill that is valuable and transferrable to many industries; especially retail. In this course, you will increase your confidence to approach customers and demonstrate your product knowledge in a friendly and service – oriented manner. You will also learn how to merchandise, prevent theft while prioritizing the customer experience.

      This course also includes the following workshop topics:

      • Selling is for Everyone
      • Retail Display and Visual Presentation
      • Retail Loss Prevention
      • Retail Merchandising
      • Emergency First Aid Level C and Level 1 AED *

      *Students who successfully complete the above workshop/course will receive an additional industry recognized certificate.

      Course Code: CSS-140
      Course Requirements: None

      Hours: 102

    • Fundamentals of human resources

      This course provides students with an introduction to Human Resources and essential organizational policies and practices with which a Client Service Specialist should be familiar. Topics covered include staff hiring, orientation and onboarding, the organizational structure and administrative duties associated with HR.

      This course also includes the following workshop topics:

      • Conflict Resolution
      • Emotional Intelligence

      Course Code: CSS-150
      Course Requirements: None

      Hours: 47

    • Event coordinator

      An event coordinator reports to and assists the event manager in a range of activities involved in preparing for, implementing, and following up an event. Specific activities vary with the type and size of an event and may include research and planning, risk management, financial management, human resources, marketing, event design, site management, reporting and evaluation.

      This course also includes the following workshop topics:

      • Networking
      • Negotiation
      • Facebook for Business
      • Instagram for Business
      • Time Management
      • Presentation Skills

      Course Code: CSS-160
      Course Requirements: None

      Hours: 101

    • Career development

      This course will provide students with the knowledge and tools to create cover letters, resumes, portfolios specific to a job description and organization. Students will increase their confidence for future job interviews by equipping them with skills, strategies, and in-class practice.

      Course Code: CSS-170
      Course Requirements: None

      Hours: 40

    • Bridge to employment work practicum

      During this four-week practicum, students are provided the opportunity to apply their skills and knowledge to meet the expectations of an employer in a real work situation. Students will observe and learn the daily routines and tasks organizational staff are responsible for. Students will assist the host employer by progressing to perform these tasks as an unpaid team-member of their workplace.

      Course Code: CSS-180
      Course Requirements: Career development

      Hours: 120

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