Client Service Specialist

• Specialization: Client Service Specialist

  • Canadian workplace essentials

    Canadian Workplace Essentials refers directly to the workplace experience and the values, attitudes and cultures that are common throughout places of work in Canada. This course is designed to identify specific soft skills that a new employee needs in order to successfully adapt to Canadian workplace cultures. The skills presented in this course relate to the attitudes, skills and knowledge essential for success in any industry.

    This course also includes the following workshop topics:

    • Ethical Decision Making
    • Cultural Considerations
    • Generations in the Workplace
    • Respectful Workplaces

    Course Code: CSS-100
    Course Requirements: None

    Hours: 94
    

  • Workplace essentials

    Workplace Essentials provides the foundation to build a career filled with endless opportunities, in any occupation. This training will help to develop transferable skills employers look for when making hiring decisions—skills that are the building blocks all occupations are based on. In addition to reading assignments, students will use self-reflection, solve problems through case studies, complete research and practices skills.

    This course also includes the following workshop topics:

    • Manitoba Service Excellence*
    • Winnipeg Ambassador*
    • Handling Difficult Situations*
    • Courage, Confidence and Resilience
    • Professionalism for Life and Career Success
    • Stress Management
    • Team Building and Conflict Resolution
    • The Art of Communication
    • Professional Email Etiquette

    *Students who successfully complete the above workshop/course will receive an additional industry recognized certificate.

    Course Code: CSS-110
    Course Requirements: Canadian workplace essentials

    Hours: 115
    

  • Microsoft Office specialist

    Microsoft Office Specialist is an intensive course that combines introduction and intermediate Microsoft (MS) Office applications and keyboarding. Students will learn to navigate Word, Excel and Outlook and integrate the features, functions, and time-saving shortcuts for each application. Students will be able to format business documents (forms, reports, emails, spreadsheets and charts) and practice proofreading and document collaboration tools. Students will build a solid foundation of keyboarding skills to develop a proper technique, reduce errors and increase keyboarding speed to a minimum of 30 wpm.

    *Students who successfully complete the above workshop/course will receive an additional industry recognized certificate.

    Course Code: CSS-120
    Course Requirements: Workplace essentials,Canadian workplace essentials

    Hours: 80
    

  • Client service specialist

    Client Service Specialists work directly with the public, the hospitality industry being one example. These professionals are often the first impression that a new client has with the organization. In this course, students will be taught client services in reference to the hospitality industry. For example, how to provide guest services, work in a reception areas of hotels, motels, resorts and other businesses or facilities. The position is challenging, varied and offers the opportunity to work flexible hours.

    This course also includes the following workshop topics:

    • Office Set-Up
    • Professional Telephone Skills
    • Five Skills of a Powerful and Effective Leader
    • Ergonomics in the Workplace
    • WHIMIS (Workplace Hazardous Materials Information System) *

    *Students who successfully complete the above workshop/course will receive an additional industry recognized certificate.

    Course Code: CSS-130
    Course Requirements: None

    Hours: 101
    

  • Retail sales associate

    Knowing how to sell is a skill that is valuable and transferrable to many industries; especially retail. In this course, you will increase your confidence to approach customers and demonstrate your product knowledge in a friendly and service – oriented manner. You will also learn how to merchandise, prevent theft while prioritizing the customer experience.

    This course also includes the following workshop topics:

    • Selling is for Everyone
    • Retail Display and Visual Presentation
    • Retail Loss Prevention
    • Retail Merchandising
    • Emergency Frist Aid Level C and Level 1 AED *

    *Students who successfully complete the above workshop/course will receive an additional industry recognized certificate.

    Course Code: CSS-140
    Course Requirements: Canadian workplace essentials,Workplace essentials,Microsoft Office specialist,Client service specialist

    Hours: 102
    

  • Fundamentals of human resources

    This course provides students with an introduction to Human Resources and essential organizational policies and practices with which a Client Service Specialist should be familiar. Topics covered include staff hiring, orientation and onboarding, the organizational structure and administrative duties associated with HR.

    This course also includes the following workshop topics:

    • Conflict Resolution
    • Emotional Intelligence

    Course Code: CSS-150
    Course Requirements: Canadian workplace essentials,Workplace essentials,Microsoft Office specialist,Client service specialist,Retail sales associate

    Hours: 47
    

  • Event coordinator

    An event coordinator reports to and assists the event manager in a range of activities involved in preparing for, implementing, and following up an event. Specific activities vary with the type and size of an event and may include research and planning, risk management, financial management, human resources, marketing, event design, site management, reporting and evaluation.

    This course also includes the following workshop topics:

    • Networking
    • Negotiation
    • Facebook for Business
    • Instagram for Business
    • Time Management
    • Presentation Skills

    Course Code: CSS-160
    Course Requirements: Canadian workplace essentials,Workplace essentials,Microsoft Office specialist,Client service specialist,Retail sales associate,Fundamentals of human resources

    Hours: 101
    

  • Career development

    This course will provide students with the knowledge and tools to create cover letters, resumes, portfolios specific to a job description and organization. Students will increase their confidence for future job interviews by equipping them with skills, strategies, and in-class practice.

    Course Code: CSS-170
    Course Requirements: Canadian workplace essentials,Workplace essentials,Microsoft Office specialist,Client service specialist,Retail sales associate,Fundamentals of human resources,Event coordinator

    Hours: 40
    

  • Bridge to employment work practicum

    During this four-week practicum, students are provided the opportunity to apply their skills and knowledge to meet the expectations of an employer in a real work situation. Students will observe and learn the daily routines and tasks organizational staff are responsible for. Students will assist the host employer by progressing to perform these tasks as an unpaid team-member of their workplace.

    Course Code: CSS-180
    Course Requirements: Canadian workplace essentials,Workplace essentials,Microsoft Office specialist,Client service specialist,Retail sales associate,Fundamentals of human resources,Event coordinator,Career development

    Hours: 120
    

Post-Secondary Programs