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Client Service Specialist



Client Service Specialist

Client Service Specialist photo

Canadian Student

At A Glance

  • Duration
    1 year full-time (10 months of study)
  • Credential
    Certificate
  • work practicum
    Yes
  • apprenticeship
    No
  • Tuition Fees
    $15,600 (Spring 2021) // $16,400 (Fall 2021)
  • additional student fees
    $180 Infrastructure/Technology Fee (2020/21); $190 application fee; $50 MITT Award Fund
Notes: Fees may be subject to change.
Textbook information can be found at mitt.ca/textbooks.

International Student

At A Glance

  • Duration
    1 year full-time (10 months of study)
  • Credential
    Certificate
  • work practicum
    Yes
  • apprenticeship
    No
  • Tuition Fees
    $15,600 (Spring 2021) // $16,400 (Fall 2021)
  • additional student fees
    $180 Infrastructure/Technology Fee (2020/21;) $190 International application fee; $50 MITT Award Fund; $913 International Health Insurance Fee
Notes: Fees may be subject to change.
Textbook information can be found at mitt.ca/textbooks.

MTEC LogoThe new Client Service Specialist Certificate (CSSC) is a distinctive program MITT has developed in partnership with the Manitoba Tourism Education Council (MTEC). Although students will receive the MITT credential upon successful completion, the nine months of occupational specific, career development and technical courses are delivered by MTEC in a classroom located in MTEC’s facility (Unit 3 -75 Scurfield Blvd). At the end of the program, MTEC will connect students with their numerous employer contacts for a one-month, unpaid work practicum.

Upon graduation, students will receive a MITT certificate and will be equipped with the transferable skills required for front-line employment in multiple industry-sectors. Students will also have the opportunity to receive the following industry recognized certificates in various courses and workshops throughout the CSSC program:

  • Microsoft Office Specialist Certificate
  • Emergency First Aid Level C and Level 1 AED
  • Winnipeg Ambassador
  • Handling Difficult Situations
  • WHMIS (Workplace Hazardous Materials and Information Systems)

This program held at MTEC’s facility also includes:

  • 3.5 hours of class time per day (Monday-Friday) for non-work practicum courses
  • Industry experienced instructors
  • Field trips and guest speakers
  • Free parking
  • Complimentary coffee, tea, water (daily basis)

All documentation will be provided by MITT to eligible applicants/students.

MITT will confirm the student cohort (morning/afternoon) after the letter of acceptance has been issued and tuition deposit received. Applicants who choose the evening cohort in their online application will automatically be placed in that timeslot.

Click here for more information on MTEC.

Who it is for

Students (18 years and older) who enjoy being the client’s first point of contact of a fast-paced, team-oriented organization. These individuals can implement a variety of transferable skills (i.e. communication) to provide outstanding customers service to new and repeat clients.

Continuous Program Improvement

MITT continuously reviews and improves programs to maintain relevance in the workplace and effective learning experiences for all students. Although the institution strives to have the website reflect the most current version of all programs, MITT reserves the right to change the program curriculum as necessary to meet industry and accreditation requirements. As a result, course information and learning outcomes may be adjusted prior to the scheduled course start date.

COVID-19 Response

Due to the challenges raised by COVID-19, MITT reserves the right to alter course delivery methods and/or program durations. Course deliveries may require increased percentages of online/distance learning components, alternatives to work practicums, and extended program durations to accommodate physical distancing and work practicum placement restrictions. MITT will be providing an exceptional level of enhanced student and program supports to ensure this modified program experience continues to meet all required learning outcomes for your program.

Course information

Entrance requirements

Manitoba high school diploma (or expected completion within 45 days of the program start date), or equivalent, including:

Fall 2020
Grade 12 English Language Arts (40S) with a grade of 50 per cent or higher, or equivalent.
Grade 12 Math (40S) with a grade of 50 per cent or higher, or equivalent.

Spring 2021 Onwards
Grade 12 English Language Arts (40S) with a grade of 50 per cent or higher, or equivalent.

If educated outside of Canada, applicants must also have demonstrated English Language Proficiency.

Click here for more information on entrance requirements.

Students also must be 18 years of age or older by the time the program begins; April 29, 2021.

Start dates

Next start dates:

  • Spring 2021 (April 29, 2021 – February 25, 2022)
  • Fall 2021 (September 7, 2021 – June 20, 2022)

Please note that applicants to the day program must be available to study in either the morning or afternoon time slot.

Class Times:

  • Morning (cohort 1): 8:30 am – 12:30 pm
  • Afternoon (cohort 2): 1:00 pm – 5:00 pm
  • Evening (cohort 3): 4:00 pm – 8:00 pm (available for Spring 2021 only)

Please visit the Admissions home page for current program availability.

Supplies

Supply list [PDF]

Textbooks

The instructor will distribute required course workbooks and handouts at no additional cost to the student.

Entrance requirements

High school diploma (or expected completion within 45 days of the program start date), or equivalent. International applicants must meet the general entrance requirements [PDF] based on country/curriculum of study. Applicants must also meet the program-specific requirements, including:

Fall 2020
Senior Level First Language Literature with a grade of 50 per cent or higher, or equivalent.
Senior Level Math with a grade of 50 per cent or higher, or equivalent.

Spring 2021 Onwards
Senior Level First Language Literature with a grade of 50 per cent or higher, or equivalent.

*All high school grades will be converted to an equivalent Manitoba grade scale.

Before the start of this program, international students will be required to complete Introduction to College and Work, a preparatory program designed to help transition students successfully to the cultural, technical, and work expectations of Canadian post-secondary and workplace environments. Please see the Introduction to College and Work program page for more information.

If educated outside of Canada, applicants must also have demonstrated a “Category A” level of English Language Proficiency.

Click here for more information on entrance requirements.

Students also must be 18 years of age or older by the time the program begins; April 29, 2021.

Start dates

Next start dates:

  • Spring 2021 (April 29, 2021 – February 25, 2022)
  • Fall 2021 (September 7, 2021 – June 20, 2022)

Please note that applicants to the day program must be available to study in either the morning or afternoon time slot.

Class Times:

  • Morning (cohort 1): 8:30 am – 12:30 pm
  • Afternoon (cohort 2): 1:00 pm – 5:00 pm
  • Evening (cohort 3): 4:00 pm – 8:00 pm (available for Spring 2021 only)

Please visit the Admissions home page for current program availability.

Supplies

Supply list [PDF]

Textbooks

The instructor will distribute required course workbooks and handouts at no additional cost to the student.

Work practicum

Qualifying students apply skills learned in the classroom and develop new skills, during a full-time, four-week work practicum with a local business/employer that has been arranged by the Manitoba Tourism Education Council.

Applicants and students of the Client Service Specialist Certificate program will be subject to MITT’s admission, financial and withdrawal policies throughout the application process and duration of the program. Students will also be responsible to adhere to MTEC’s academic policies such as attendance, academic integrity, safety, and appropriate conduct as outlined by MTEC on the first day of the program.

Policy Information

Applicants and students of the Client Service Specialist Certificate program will be subject to MITT's admission, financial and withdrawal policies throughout the application process and duration of the program. Students will also be responsible to adhere to MTEC's academic policies such as attendance, academic integrity, safety, and appropriate conduct as outlined by MTEC on the first day of the program.

Important Information

Please click here for important information regarding admission processes and alternative course delivery due to COVID-19.

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